Ordering, Shipping & Returns

ORDERS

Orders may be placed by emailing dejong[at]dejongandco.com or using our Contact Form.

ORDER CONFIRMATION

Orders are confirmed once all specifications have been approved and payment has been received in full.

SALES

All sales are final. All goods are made to order and are the property of De JONG & Co. until order balances are paid in full. Balance for goods including all delivery or shipping costs must be paid for in full prior to delivery or shipment without exception. Refunds and returns are not accepted.

TRADE ACCOUNTS

We offer our collection at a discounted rate to members of the design trades including architects, developers, interior designers and the hospitality industry. Please contact us to apply for a trade account.

CUSTOM ORDERS

Most pieces in our collection can be customized to fit the specific needs of our clients. Additionally, we are able to work directly with designers or clients to create work that is outside of our line.

SAMPLES

Based on the tactile nature of wooden furniture, we are happy to send prospective clients material samples upon request. Physical samples are subject to availability. Please view our Finish Sample document to see our range of finish options.

WARRANTY

We work hard to ensure our work is beautiful, long lasting and properly functioning. This endeavor brings us joy and we hope to pass that joy along to you. Our products are made with the highest quality materials and craft. Should an issue arise with your product please inform us as soon as possible and we will work to resolve the problem. We are not responsible for the following: damage caused by improper care or cleaning, damage caused by alterations, exposure to weather, improper storage or environmental conditions, or damage from wear such as but not limited to denting, stains, abuse or scratches. Please refer to the care instructions included with your piece for tips on making your De JONG & Co. piece last the ages.

MATERIALS

Solid wood is a natural, breathing material. We work hard to provide the most consistent color and finish available. Our finishing techniques combined with the careful wood selections ensures that the finished project will be as consistent as possible. However, since the properties of wood are not consistent themselves, we cannot ensure that each part of the project will look exactly alike or exactly like provided samples.

SHIPPING

All of our furniture, custom furniture, and larger or heavier pieces ship solely using a white glove delivery service. This is to ensure the safe and quality arrival of your piece. White glove delivery includes the inspection, packaging, shipping, delivery, placement, and (in some cases only) installation of a piece. The pricing of this service will be clearly provided prior to purchase and is subject to the size, weight, and location of delivery. All shipping fees are non-refundable. All additional shipping related fees accrued for any reason before, during, or after transit are to be borne by the customer.

LEAD TIMES

Lead times vary based on piece but are typically between 8-12 weeks for individual furniture items. Lead times start with finalization of order and receipt of payment.

DELAYS

Delays can and do happen. Delays caused by labor disputes, government actions, ‘Acts of God,’ or any other conditions beyond De JONG & Co.’s control are excused. De JONG & Co. may postpone production for a reasonable time thereafter. Any dates or times provided are considered estimations. De JONG & Co. is not responsible for expenses incurred by delays.

RETURNS

Because all of our work is made by hand and our furniture is made to order, we are unable to accept returns, issue refunds or cancellations upon finalization of an order. This also applies to De JONG & Co. Home Goods. All sales are final. Please inspect your piece upon delivery and report any damage due to shipping with 48 hours of delivery. We do not accept returns on pieces due to issues of material coloration, wood grain, knots, sapwood or similar variation. All goods purchased are sold ‘as is.’ There is no warranty of any kind expressed or implied.

PAYMENT

We accept payment via check, bank transfer or credit card (subject to a 4% processing fee).

CARE INSTRUCTIONS

You can find our care instructions here.

INTELLECTUAL PROPERTY

De JONG & Co. retains copyright and ownership of all designs and drawings.